Refund policy

Refund & Return Policy

Due to the handmade nature of our products, all sales are final. We do not accept returns or exchanges for change of mind, personal preference, or items ordered in error.

Damaged, Defective, or Incorrect Items

We carefully inspect and package each order before shipment. If your order arrives damaged, defective, or you receive an incorrect item, please contact us at 1shiftwithgrace@gmail.com within 7 days of delivery.

Please include your order number and photographs of the item and its packaging so that we can evaluate the issue.

If your claim is approved, we will work with you to provide an appropriate resolution, which may include a replacement or refund.

Lost or Missing Shipments

If your order appears to be lost or is marked as delivered but has not been received, please contact us at 1shiftwithgrace@gmail.com so that we can assist you in reviewing the shipment information and determining the appropriate next steps.

Cancellations

If you need to request a cancellation, please contact us as soon as possible. Because orders may begin processing shortly after they are placed, cancellations cannot be guaranteed once an order has entered processing.

Refunds

Approved refunds will be issued to the original payment method. Please allow additional time for your bank or credit card company to process and post the refund.

Questions

For questions regarding your order or this policy, please contact us at 1shiftwithgrace@gmail.com.